Daniel Jasso-Hernandez

Senior Specialist, Desktop Support

Oct 2022 — Current

Academy of Motion Picture Arts and Sciences · Beverly Hills, CA

Identify and mitigate vulnerabilities of apps and OSes using Microsoft Defender and Intune
Apply patches and updates to OS and applications via MS Intune; analyze Defender alerts for suspicious activity
Assist with compliance checks, documentation for audits, and enforcement of security policies
Utilize MS Intune to enroll devices, push/pull apps, and create and manage policies
Created company-standard Microsoft Windows image deployed across all systems
Migrate on-prem policies to cloud: LAPS, Group Policies, Web Browser Policies, MS Defender, Bitlocker, and device configuration
R&D alternative methods for image deployment and application delivery; assist C-level employees
Assist infrastructure team to test and deploy system policies to Apple and Windows endpoint devices

L1 Desktop Support Engineer

Dec 2021 — Oct 2022

TekSystems — Respawn / EA · Chatsworth, CA

Assisted Network Engineers with Cisco switch configuration and stacking
Responsible for rack mounting, cable management, powering up and testing connectivity of network equipment
Desktop, laptop, and console (PS5, Xbox, Nintendo Switch) deployment using SCCM and PDQ
Maintained assets and inventory using Asset Panda, MS Suite, and Google Suite
Managed users in Active Directory; provided hardware and software technical support
Created RMA tickets to repair faulty equipment

Security Operations Director

Sep 2021 — Oct 2021

Cherokee Federal, Team Hope Pomona, CA

Assisted with technology (MS Office, Radios, Cameras) and researchedother technology to implement
Provided security support in access control
Assisted in leading Security Operations Center (SOC) and monitor security throughout the facility
Assisted in writing Standard Operating Procedures (SOPs)
Enforce policies & procedures and respond to incidents

Dispatcher

Nov 2014 — Sep 2021

The Walt Disney Company, Burbank, CA

Global Security (convey messages to investigations, Global Travel, and medical based on incident)
Maintained appropriate communications with field officers and dispatched to facilitate flawless operations.
Assisted in World Premiers and acquisition of 21st Century Fox.
Report safety concerns, security breaches and unusual circumstances verbally and in writing.
Monitored high profile locations for breaches and fire risks.

Security Officer

Oct 2013 - Oct 2014

Andrews International, Burbank, CA

Created incident reports and notifying appropriate personnel in event of mergency.
Enforced rules set forth by business units in professional and courteous manner.
Interacted with cast members to gain long-term trust and loyalty.

Experience