// Available for new opportunities

Daniel Jasso-Hernandez

Information Technology Professional

IT Infrastructure professional with 11+ years of combined experience in customer support, security operations, and information technology. Experienced in systems administration, networking, endpoint security, and cloud technologies across Windows and Linux environments. Skilled in Microsoft 365, Active Directory, Azure, AWS, Intune, Microsoft Defender, Splunk, and PRTG — with a strong background in troubleshooting, incident response, and cross-functional support.

danijasso13@gmail.com
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01

Experience

Junior Infrastructure Administrator
Oct 2025 — Current
Academy of Motion Picture Arts and Sciences · Hollywood, CA
  • Administer and support enterprise Windows and Linux servers, virtualization, storage, networking, and cloud infrastructure
  • Manage Microsoft 365, Active Directory, Azure/Entra ID, AWS, and SaaS environments, including identity, access, and system administration
  • Monitor server, network, and infrastructure performance using Splunk and PRTG; troubleshoot availability, performance, authentication, and security events
  • Administer Microsoft Defender for Endpoint and Microsoft Intune for endpoint security, compliance, configuration management, and vulnerability remediation
  • Perform server patching, system updates, configuration changes, and infrastructure troubleshooting across Windows and Linux environments
  • Support Active Directory, DNS, Group Policy, Remote Desktop Services, certificates, and Windows Server infrastructure
  • Troubleshoot TCP/IP, DNS, DHCP, VLAN, routing, firewall, and network connectivity issues
  • Provide Tier 2 and Tier 3 escalation support and collaborate with Desktop Support and other IT teams to resolve complex incidents
  • Support backup, disaster recovery, infrastructure monitoring, documentation, and system security
  • Research, test, and implement infrastructure, security, automation, and cloud solutions to improve reliability and operational efficiency
Senior Specialist, Desktop Support
Oct 2022 — Oct 2025
Academy of Motion Picture Arts and Sciences · Beverly Hills, CA
  • Identify and mitigate vulnerabilities of apps and OSes using Microsoft Defender and Intune
  • Apply patches and updates to operating system and applications via MS Intune
  • Analyze alerts generated by MS Defender regarding suspicious links, emails, and activities
  • Assist with compliance checks and documentation for audits
  • Assist in implementing and enforcing security policies and protocols
  • Assist users and infrastructure with troubleshooting and testing networking issues
  • Utilize MS Intune to enroll devices, push/pull apps, and create and manage policies
  • Created company-standard Microsoft Windows image for deployment on all systems
  • Assist infrastructure team to test and deploy system policies to Apple and Windows endpoint devices
  • Assist users with MFA issues
  • Migrate on-prem policies to cloud: LAPS, Group Policies, Web Browser Policies, MS Defender, BitLocker, and device configuration
  • Assist C-level employees; R&D alternative methods for image deployment and applications
L1 Desktop Support Engineer
Dec 2021 — Oct 2022
TekSystems — Respawn / EA · Chatsworth, CA
  • Assisted Network Engineers with Cisco switch configuration and stacking
  • Responsible for rack mounting, cable management, powering up and testing connectivity of network equipment
  • Desktop, laptop, and console (PS5, Xbox, Nintendo Switch) deployment using SCCM and PDQ
  • Maintained assets and inventory using Asset Panda, MS Suite, and Google Suite
  • Managed users in Active Directory; provided hardware and software technical support
  • Created RMA tickets to repair faulty equipment
Security Operations Director
Sep 2021 — Oct 2021
Cherokee Federal, Team Hope Pomona, CA
  • Assisted with technology (MS Office, Radios, Cameras) and researchedother technology to implement
  • Provided security support in access control
  • Assisted in leading Security Operations Center (SOC) and monitor security throughout the facility
  • Assisted in writing Standard Operating Procedures (SOPs)
  • Enforce policies & procedures and respond to incidents
Dispatcher
Nov 2014 — Sep 2021
The Walt Disney Company, Burbank, CA
  • Global Security (convey messages to investigations, Global Travel, and medical based on incident)
  • Maintained appropriate communications with field officers and dispatched to facilitate flawless operations.
  • Assisted in World Premiers and acquisition of 21st Century Fox.
  • Report safety concerns, security breaches and unusual circumstances verbally and in writing.
  • Monitored high profile locations for breaches and fire risks.
Security Officer
Oct 2013 - Oct 2014
Andrews International, Burbank, CA
  • Created incident reports and notifying appropriate personnel in event of mergency.
  • Enforced rules set forth by business units in professional and courteous manner.
  • Interacted with cast members to gain long-term trust and loyalty.
02

Skills & Tools

Windows Server
Linux
Active Directory
DNS / DHCP
Group Policy
Hyper-V
RDS
Microsoft 365
Azure / Entra ID
AWS
MFA
MS Defender for Endpoint
Splunk
BitLocker
LAPS
Vulnerability Management
MS Intune
SCCM
Windows Autopilot
TCP/IP
VLANs
Routing / Switching
SNMP
PRTG
PowerShell
Bash
Patching
Monitoring
Incident Response
Backup & Recovery
Tier 2/3 Support
03

Certifications

CompTIA A+ logo
CompTIA A+
VALID THROUGH AUG 2028
VIEW CERTIFICATE →
 CompTIA Network+ logo
CompTIA Network+
VALID THROUGH AUG 2028
VIEW CERTIFICATE →
 CompTIA Security+ logo
CompTIA Security+
VALID THROUGH AUG 2028
VIEW CERTIFICATE →
04

Currently Pursuing

CompTIA CySA+
IN PROGRESS
Splunk
IN PROGRESS
05

Current Projects

ACTIVE
Home Lab SIEM
Setting up a Security Information and Event Management system to practice real-world threat monitoring and log analysis.
VIEW TUTORIAL →
ACTIVE
Ad Blocker Infrastructure
Deploying a network-level ad blocker (Pi-hole / similar) to improve home network security and privacy.
VIEW TUTORIAL →
ACTIVE
Penetration Testing Lab
Practicing offensive security techniques including pen testing methods in an isolated home lab environment.
VIEW TUTORIAL →
06

Education

Glendale Community College
2018 — 2021 · Glendale, CA
Pasadena City College
2008 — 2011
GED — Herbert Hoover High School
2008